topic Solid orange light on router and no internet for past 2 hours in Broadband

Solid orange light on router and no internet for past 2 hours

nisha82 — Wed, 20 Nov 2024 20:14:47 GMT

Tried rebooting, the light flashes orange and white for a while then goes solid orange. Hard to get through to TalkTalk on the phone and no reports of outages nearby.

Re: Solid orange light on router and no internet for past 2 hours

ferguson — Wed, 20 Nov 2024 20:19:09 GMT

You won't get through on the phone now as they shut at 7:00pm. Try again after 9:00am tomorrow, or wait for a response from the support team here.

Re: Solid orange light on router and no internet for past 2 hours

Anonymous — Thu, 21 Nov 2024 07:18:42 GMT

Good morning,

I'm sorry to hear this. I can see that the line test has detected a potential external line fault and this has been raised to Openreach for further investigation. We'll check again later on today for an update and will post back here.

Thanks

Michelle

Re: Solid orange light on router and no internet for past 2 hours

Anonymous — Thu, 21 Nov 2024 12:24:46 GMT

Good afternoon,

We've received an update to advise that Openreach have now resolved the fault. Is your connection now working ok?

Thanks

Michelle

Re: Solid orange light on router and no internet for past 2 hours

nisha82 — Thu, 21 Nov 2024 23:43:31 GMT

hi Michelle, yes all fixed now, thanks so much 🙂

Re: Solid orange light on router and no internet for past 2 hours

Anonymous — Fri, 22 Nov 2024 06:38:22 GMT

Morning,

I'm really glad to hear this and thanks for confirming 🙂

Thanks

Michelle