topic Router flashing amber in Broadband

Router flashing amber

AshPar1 — Thu, 21 Nov 2024 00:50:30 GMT

Problems with router for couple of days now, have done everything, turned off router and it connected. Next day had to do the same thing twice, but yesterday at 22:30 couple of devices lost Internet connection, so did the same thing and now router is continuously flashing amber. Reset button doesn't work and can't live chat as currently closed. I can't check connection line as there is an open case but this is not the first time it's happened as I had to have a new router but now this one playing up. Nothing but trouble since having talktalk and have no choice but to look elsewhere now as the Internet is needed for school, college and work.

Re: Router flashing amber

Debbie-TalkTalk — Thu, 21 Nov 2024 07:12:01 GMT

Hi @AshPar1

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

Thanks

Debbie

Re: Router flashing amber

560712 — Thu, 21 Nov 2024 08:33:32 GMT

hi got same problem on second router now done reset with pin at back no different

Re: Router flashing amber

Debbie-TalkTalk — Thu, 21 Nov 2024 08:37:35 GMT

Hi @560712

I will post on your topic.

Thanks

Re: Router flashing amber

AshPar1 — Thu, 21 Nov 2024 09:33:05 GMT

Hi information is on profile

Re: Router flashing amber

Debbie-TalkTalk — Thu, 21 Nov 2024 09:47:30 GMT

Hi @AshPar1

Thanks for updating your Community Profile.

I've completed a line test and this is clear - No faults detected.

The router is showing as powered down. Are there any lights on the router at the moment? (Is the router switched on)

Have you connected the router at the test socket?

Re: Router flashing amber

Debbie-TalkTalk — Fri, 22 Nov 2024 09:55:38 GMT

Hi AshPar1

Do you still need help with this?

The router is showing as powered down. Are there any lights on the router at the moment? (Is the router switched on)

Have you connected the router at the test socket?