topic Re: Intermittent high ping when gaming, and slow connections in Broadband

Intermittent high ping when gaming, and slow connections

Sarah117 — Fri, 22 Nov 2024 22:25:43 GMT

Evening, We have been experiencing issues with slow connectivity on mobile phones and TV since a router replacement approx 6 weeks ago. Sons are complaining of intermittently high ping when gaming, and being kicked from games and freezing due to connection issues.
The new router is in the same location and no changes to any device. Was replaced as the old router ‘died’ one day just stopped working and wouldn’t turn back on.

The tests you can run on the talk talk website show the following messages;

7 of your devices are running slow and might be experiencing speed issues.
Can anyone help?

Re: Intermittent high ping when gaming, and slow connections

KeithFrench — Fri, 22 Nov 2024 22:36:56 GMT

Which make/model of router do you have now? What package are you on? Does this affect Ethernet-connected devices as well as wireless ones?

Re: Intermittent high ping when gaming, and slow connections

Anonymous — Mon, 25 Nov 2024 07:16:56 GMT

Hi Sarah,

How are you getting on? Does this also happen if you connect wired?

Thanks

Michelle