topic Line come down in windy weather in Broadband

Line come down in windy weather

Ladyswood — Sat, 23 Nov 2024 10:43:06 GMT

Connection

Re: Line come down in windy weather

KeithFrench — Sat, 23 Nov 2024 11:37:43 GMT

I have asked one of TalkTalk's support to pick your thread up and reinstate the drop wire for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: Line come down in windy weather

Debbie-TalkTalk — Mon, 25 Nov 2024 07:27:44 GMT

Hi @Ladyswood

I'm really sorry to hear this.

Do you currently have no landline or broadband service?

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

Thanks

Debbie

Re: Line come down in windy weather

Debbie-TalkTalk — Fri, 29 Nov 2024 07:42:25 GMT

Hi @Ladyswood

Do you still need help with this?

Do you currently have no landline or broadband service?

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

Thanks

Debbie