topic Re: No xbox live limited social media in Broadband

No xbox live limited social media

MistaDialUp — Sat, 23 Nov 2024 09:03:45 GMT

Hi,

I am having issues connecting to xbox live using wifi an wired connection. I am also having issues with connecting to some social media platforms like Instagram and facebook via wifi on my Iphone and Macbook.

I have gone through the live chat and they took me though home safe settings, port forwarding and UNPN stuff which is what the Xbox said it could be. None of these worked and the chat told me to just try again in 2 hours, obviously that has solved nothing.

Has there been a recent firmware update that has messed things up as this happened a few days ago and is still broken. I've seen simlar posts about this being the case before?

Any help on this hugley appreciated!

Re: No xbox live limited social media

KeithFrench — Sat, 23 Nov 2024 11:43:21 GMT

Please can you elaborate by answering these few questions:-

1. What make/model of router do you have (if this is a TalkTalk router, these details will be on a label on the rear or underside of it)?
2. What package are you on?
3. What is the exact status of the lights on the front of the router when this happens?
4. If you have any wired connections, are they affected in the same way as wireless ones?

Depending on the router, there is a bug that stops UPnP from working in one router model, but port forwarding should be OK. Is this problem affecting all broadband usage or just the services that you have mentioned? Have you changed the firewall level within the router at all?

Re: No xbox live limited social media

MistaDialUp — Sat, 23 Nov 2024 12:18:03 GMT

Hi Keith,

1. From looking at the label it says Sagemcom device version - "fast" (hopefully thats right?)

2. The package name I have is Fibre 65 (again does that sound right?)

3. The router shows a steady white light when this problem happens

4. The Xbox will display the same errors regardless of wired or WiFi connection, and will not connect.

Social media is a different story. Instagram does not work on any phones in the house as well as the Macbook when using the WiFi. It does work on my PC using a wired connection. Facebook does not work on anything regardless of wired or WiFi connection.

I went through the port forwarding stuff for the Xbox but that doesn't seem to fix the issue. There could be an element of me not doing it correctley though.

The services I have mentioned above are the only ones with issues so far. We have an apple TV that works for all streaming apps, this is a wired connection.

Went through the homesafe stuff which was already off, I have not gone though any Firewall settings in the Hub dashboard.

Thank you for replying to me Keith 🙂

Re: No xbox live limited social media

KeithFrench — Sat, 23 Nov 2024 12:57:11 GMT

It sounds as if you have the Sagemcom FAST 5364 then. The current firmware for it is V206, which is currently rolling out, so you may have recently had the upgrade or it may be delivered soon. Whilst I can't test any social media or gaming applications, yours is the only one with issues, if the new firmware is causing it. Have you checked the firmware version? Just go to the router's login page (no need to log into it), in the bottom left, the version is quoted. It will most likely end in 174 or 206. Please can you let me know which one you have?

Re: No xbox live limited social media

MistaDialUp — Sat, 23 Nov 2024 14:20:41 GMT

Looks like I have version 206.

Is there anyway to roll back to the previous version?

Is it possible to see when the update was applied?

Re: No xbox live limited social media

KeithFrench — Sat, 23 Nov 2024 14:50:45 GMT

If you look through the router's logs you should be able to see when it was applied.

Re: No xbox live limited social media

MistaDialUp — Sat, 23 Nov 2024 14:55:58 GMT

Okay will check, having issues even getting to the second page of logs, it just keeps booting me out to the logon page

Re: No xbox live limited social media

KeithFrench — Sat, 23 Nov 2024 14:56:48 GMT

What device are you accessing the router with?

Re: No xbox live limited social media

MistaDialUp — Sat, 23 Nov 2024 15:01:12 GMT

Wired PC connection, also tried phone using WiFi.

Edit: Edge seems to work now, was using Firefox

Re: No xbox live limited social media

KeithFrench — Sat, 23 Nov 2024 15:01:14 GMT

It is just there have been problems with iPhones accessing the router's UI.

Re: No xbox live limited social media

MistaDialUp — Sat, 23 Nov 2024 15:05:54 GMT

Can't check logs it keeps booting me out got to page five in edge before getting kicked out

Re: No xbox live limited social media

KeithFrench — Sat, 23 Nov 2024 15:08:07 GMT

Well, I think the only thing to do is for me to ask one of TalkTalk's support staff to pick your thread up and investigate the issue for you. I will do this now.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: No xbox live limited social media

MistaDialUp — Sat, 23 Nov 2024 15:10:41 GMT

Thank you Keith really appriciate what you have done for me so far. Would you recommend bothering with other routers such as a TP-Link?

Re: No xbox live limited social media

KeithFrench — Sat, 23 Nov 2024 15:12:55 GMT

Just a thought, you said that you had not made any changes to the router's firewall, can you just check that it is still on medium, where it should be? High would be very likely to cause such issues.

I won't recommend a router that I haven't personally tested.

Re: No xbox live limited social media

MistaDialUp — Sat, 23 Nov 2024 15:18:30 GMT

Just checked it was set to medium already

okay understood

Re: No xbox live limited social media

KeithFrench — Sat, 23 Nov 2024 15:25:29 GMT

Wait until Monday then, perhaps the router should be swapped out in case it is faulty, but that is down to TalkTalk.

Re: No xbox live limited social media

MistaDialUp — Sat, 23 Nov 2024 15:26:08 GMT

Okay Keith, thanks again

Re: No xbox live limited social media

Anonymous — Mon, 25 Nov 2024 07:39:25 GMT

Good morning,

Can you please update your community profile to include your:

Name
Telephone number or Account number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: No xbox live limited social media

MistaDialUp — Mon, 25 Nov 2024 07:47:31 GMT

Hi Michelle,

Profile updated

Re: No xbox live limited social media

Anonymous — Mon, 25 Nov 2024 07:54:45 GMT

Hello,

Thank you. Would you like us to send a replacement router for testing purposes to see how this compares?

Thanks

Michelle