topic Re: Broadband not working in Broadband

Broadband not working

Madgesloan — Sat, 23 Nov 2024 17:32:40 GMT

Flashing orange light. Ran test, said issue with home set up and to start a chat. Please help.

Re: Broadband not working

Gliwmaeden2 — Sat, 23 Nov 2024 19:19:15 GMT

Chat support will open after 9am in the morning, @Madgesloan:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Staff on the forum will be back from Monday. They'll need to identify your account from your community forum profile. Please make sure that has all been completed.

Go via your avatar; settings; drop down menu.... complete Personal Information. Scroll down to find the button to SAVE CHANGES.

Re: Broadband not working

Anonymous — Mon, 25 Nov 2024 06:44:55 GMT

Hi Madgesloan,

Can you please update your community profile to include your:

Name
Telephone number or Account number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle