topic Re: Do I need to upgrade my router? in Broadband

Do I need to upgrade my router?

Raintown — Sun, 24 Nov 2024 10:40:01 GMT

Broadband speed to the house is ok according to the speed test, but wifi inside the house is awful. We upgraded to faster fibre 65 but the router wasn't upgraded. We still have the old Huawei router from our first talk-talk package many years ago. We are only a 3 person household so generally there is never more than 3 smart phones, 2 smart tv's, an x-box and a couple of laptops connected to the internet. Do we need to upgrade the router?

Re: Do I need to upgrade my router?

Gliwmaeden2 — Sun, 24 Nov 2024 10:46:46 GMT

The Huawei no longer gets updates, so staff will swap it for a Sagemcom router. They will reply after the weekend, @Raintown.

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Re: Do I need to upgrade my router?

Debbie-TalkTalk — Mon, 25 Nov 2024 07:11:44 GMT

Morning @Raintown

I've ordered you a replacement router, please allow 24-48hrs for this to arrive.

Let us know how the connection/speed compares with this router.

Thanks

Debbie

Re: Do I need to upgrade my router?

Raintown — Mon, 25 Nov 2024 07:20:40 GMT

That’s brilliant, thank-you. Will let you know how we get on.

Re: Do I need to upgrade my router?

Debbie-TalkTalk — Mon, 25 Nov 2024 07:24:24 GMT

Hi @Raintown

Thank you 🙂

Debbie

Re: Do I need to upgrade my router?

Debbie-TalkTalk — Thu, 28 Nov 2024 07:28:36 GMT

Hi @Raintown

Have you received the replacement router?

Re: Do I need to upgrade my router?

Raintown — Thu, 28 Nov 2024 19:40:11 GMT

Hi Debbie, yes thanks. It arrived yesterday but we've only connected it today. So far so good 😁

Re: Do I need to upgrade my router?

Debbie-TalkTalk — Fri, 29 Nov 2024 06:15:15 GMT

Hi @Raintown

That's great 🙂

If you do experience any further issues then please let us know.

I've sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie