topic Re: Router has no lights in Broadband

Router has no lights

Slayer1984 — Fri, 22 Nov 2024 23:17:57 GMT

My router is not displaying any white light. The connection is working but there is no indication light. It was working previously but now after rebooting, it flashes orange for a while then just nothing.

Re: Router has no lights

KeithFrench — Sat, 23 Nov 2024 11:31:47 GMT

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: Router has no lights

Slayer1984 — Sat, 23 Nov 2024 17:41:46 GMT

Hi Keith,

Thanks for ypur assistance. I managed to use the live chat to talk to an apparent technical support person. Clearly they have no technical knowledge at all. After half an hour of repeating the problem and getting nowhere, I gave up. The 'technician' kept talking about fuses and bulbs! Cripes, we're not in the 80's, I'm pretty sure these modern routers use LED's for the status indicator. He assured me it will sort itself out! Ha! Do bulbs and fuses sort themselves out! Anyway, I'll put up with a router without connection status LED. No big deal I guess. My main point to anyone, is, dont waste half you day talking to online chat reps that don't know what they're on about.

Re: Router has no lights

KeithFrench — Sun, 24 Nov 2024 10:48:55 GMT

TalkTalk support staff on here are wonderful, just wait until tomorrow.

Re: Router has no lights

Debbie-TalkTalk — Mon, 25 Nov 2024 07:13:29 GMT

Hi @Slayer1984

I'm sorry to hear this.

Are you happy for me to send a replacement router?

Re: Router has no lights

Slayer1984 — Mon, 25 Nov 2024 13:33:41 GMT

Hi Debbie,

Thanks for replying. Just to clarify, it does flash orange after power cycling but then goes off and stays off. But the Internet connection is good.

If you think the router is faulty due to this, I am happy to receive a new one. I assume I would dispose of the faulty one, or return it? And would this all be free of charge?

Re: Router has no lights

Debbie-TalkTalk — Mon, 25 Nov 2024 13:47:05 GMT

Hi @Slayer1984

I've ordered a replacement router and a returns bag for your current one. There will be no charge for this router.

Please allow 24-48hrs for this to arrive. Let us know how the connection compares with this router.

Thanks

Debbie

Re: Router has no lights

Slayer1984 — Mon, 25 Nov 2024 14:54:18 GMT

Thanks Debbie,

I'll let you know how it goes.

Regards,

John.

Re: Router has no lights

Debbie-TalkTalk — Mon, 25 Nov 2024 14:59:19 GMT

Thank you 🙂 @Slayer1984

Re: Router has no lights

Debbie-TalkTalk — Wed, 27 Nov 2024 12:59:55 GMT

Hi Slayer1984

Have you received a notification for the router delivery?

Re: Router has no lights

Slayer1984 — Wed, 27 Nov 2024 14:59:05 GMT

Hi Debbie,

Yes, it has just been posted through my door. I will try to find time tonight to try it out if I can.

Thank you.

Re: Router has no lights

Chris-TalkTalk — Wed, 27 Nov 2024 15:28:56 GMT

That's great, please let us know how you get on

Chris

Re: Router has no lights

Slayer1984 — Thu, 28 Nov 2024 12:39:54 GMT

New router connected and working 👍

Now have a bright white light.

Idea for next firmware update, add an option to dim it.

Thanks guys for all your help, you've been great. I'll return faulty router today.

Re: Router has no lights

Chris-TalkTalk — Thu, 28 Nov 2024 12:53:11 GMT

That's great Slayer, thanks for letting us know (I'm sure there was an option to dim the white light in the router UI)

Chris

Re: Router has no lights

KeithFrench — Thu, 28 Nov 2024 13:13:53 GMT

Hi @Chris-TalkTalk @Slayer1984

The only option is to turn it off, not dim it.

Re: Router has no lights

Chris-TalkTalk — Thu, 28 Nov 2024 13:56:55 GMT

Thanks Keith 🙂

Re: Router has no lights

Slayer1984 — Thu, 28 Nov 2024 14:12:52 GMT

Hi Guys,

Yes, only on & off, which is why I mentioned it. As a software engineer myself, I know how easy it would be to add the option to dim an LED.

Again, thanks for all your help.

Re: Router has no lights

Chris-TalkTalk — Thu, 28 Nov 2024 14:21:29 GMT

No problem, thanks 🙂

Chris

Re: Router has no lights

Slayer1984 — Tue, 03 Dec 2024 00:17:38 GMT

Hi Chris,

I'm sorry to say that twice today my Internet connection has dropped! The router says its connected, but all my devices cannot access the Internet. The router has a white light, but I still cannot access Internet. This has never happened before with my old router but now its been down for an hour, again. Any thoughts?

Re: Router has no lights

Slayer1984 — Tue, 03 Dec 2024 00:41:14 GMT

Hi, my connection has now reestablish and working, but that's twice in the last 24 hours its dropped out. I never had this issue in the past with my old router / old address. I tried the 'run a test' and of course it found no problem. Anyway, I'm back up and running, I'll start a new thread if it happens again. Thanks.