topic Replacement Router in Broadband

Replacement Router

AllanG — Mon, 25 Nov 2024 21:57:53 GMT

How do I order a replacement router? I recently migrated from Shell broadband and I am still using a Post Office router. My internet keeps dropping out and I was advised by an Openreach engineer that I would need to update my router. I can't find anything on the website that will allow me to order a new one.

Re: Replacement Router

ferguson — Mon, 25 Nov 2024 22:12:25 GMT

@AllanG

Sadly the support team here cannot yet assist former Shell customers, you will need to contact customer services directly and specifically ask for the Shell Migration Team. Details and opening hours here:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Re: Replacement Router

AllanG — Mon, 25 Nov 2024 22:22:36 GMT

Thanks, I'll do that. Appreciate the help.

Re: Replacement Router

ferguson — Mon, 25 Nov 2024 22:37:00 GMT

No worries. Let us know how you get on.