topic Re: Workplace VPN suddenly not working in Broadband

Workplace VPN suddenly not working

alsinolo — Tue, 26 Nov 2024 09:42:14 GMT

Hi,

Been using VPN to log into work from home for 4 years fine. Today it's suddenly not working. I'm having to log in via Mobile Hotspot. All is fine when speaking to IT team. They have suggested an issue with TalkTalk???? Can you help?

Re: Workplace VPN suddenly not working

Debbie-TalkTalk — Tue, 26 Nov 2024 09:44:56 GMT

Hi @alsinolo

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

Thanks

Debbie

Re: Workplace VPN suddenly not working

alsinolo — Tue, 26 Nov 2024 09:51:42 GMT

I'm really sorry Debbie - where do i find that??

Re: Workplace VPN suddenly not working

alsinolo — Tue, 26 Nov 2024 09:54:19 GMT

i think i've added my phone number now ???

Re: Workplace VPN suddenly not working

Debbie-TalkTalk — Tue, 26 Nov 2024 09:56:57 GMT

Hi @alsinolo

Thanks for updating your Community Profile.

I've checked and your router has the new firmware version with the fix for the reported VPN fault.

Which VPN client are you using?

Have you tried powering down your router for a full 30 minutes? (this will start a new session)

Re: Workplace VPN suddenly not working

alsinolo — Tue, 26 Nov 2024 10:08:25 GMT

Hi,

Sorry i don't fully follow. You've added a new firmware that has now fixed it? Or a firmware has been added the last few days? Last time i used the VPN was last Thursday and it worked fine.

I believe the VPN is called Watchguard. No not powered off for 30 mins....... do i need to?

Re: Workplace VPN suddenly not working

Debbie-TalkTalk — Tue, 26 Nov 2024 10:28:57 GMT

Hi @alsinolo

No the firmware was rolled out a few weeks ago. Some VPN clients were not working with the old firmware version.

It would be worth powering down for 30 minutes and then retesting again.

Re: Workplace VPN suddenly not working

Debbie-TalkTalk — Fri, 29 Nov 2024 06:48:10 GMT

Hi alsinolo

Did you try the 30 minute power down of the router?