topic Re: Accessing my account in Broadband

Accessing my account

SteveH7 — Tue, 26 Nov 2024 15:21:08 GMT

Hi, I have tried multiple times to access my account. System is not allowing me to change my password. Can anyone help? This has been going on for days. Steve

Re: Accessing my account

Chris-TalkTalk — Tue, 26 Nov 2024 15:27:58 GMT

Hi Steve,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks
Chris

Re: Accessing my account

SteveH7 — Tue, 26 Nov 2024 15:33:28 GMT

All done now.

Re: Accessing my account

Arne-TalkTalk — Wed, 27 Nov 2024 09:34:58 GMT

Hi SteveH7

Sorry that you are having problems.

What error messages do you see?