topic Re: No Internet in Broadband

No Internet

ER123 — Wed, 27 Nov 2024 08:02:00 GMT

I have reported the fault in MyAccount and got a reference number but what should happen next?

Thank you

Re: No Internet

Karl-TalkTalk — Wed, 27 Nov 2024 08:04:54 GMT

What is the fault that you have ?

Thanks

Karl.

Re: No Internet

ER123 — Wed, 27 Nov 2024 08:08:52 GMT

I have no WiFi the router light is blinking orange

Re: No Internet

ER123 — Wed, 27 Nov 2024 08:21:34 GMT

I have no WiFi the router light is blinking orange

Re: No Internet

ER123 — Wed, 27 Nov 2024 08:45:24 GMT

Hi Karl

Any updates? Do you need my reference number?

Thanks

Re: No Internet

Karl-TalkTalk — Wed, 27 Nov 2024 08:54:28 GMT

Can you please update your Community Profile to include your

Name
TalkTalk Telephone number or Account number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Karl

Re: No Internet

ER123 — Wed, 27 Nov 2024 09:00:31 GMT

I have updated my profile

Thank you

Re: No Internet

Karl-TalkTalk — Wed, 27 Nov 2024 09:08:03 GMT

A fault has been logged to Openreach for investigation.

Notes on the Openreach side are showing this is linked to an infrastructure event - that's Openreach language for an outage.

We can check back with Openreach in 24hrs to see if there are any further updates for you.

Thanks

Karl.

Re: No Internet

ER123 — Wed, 27 Nov 2024 09:13:45 GMT

Thanks for checking

Just to confirm, there’s nothing wrong at my end?

I just need to wait for Openresch to resolve?

Thank you

Re: No Internet

Karl-TalkTalk — Wed, 27 Nov 2024 09:17:36 GMT

So far, it appears to be an outage on the Openreach side. I've made a note of the reference number here, so I can check this in the morning for you.

Karl.

Re: No Internet

ER123 — Wed, 27 Nov 2024 09:18:57 GMT

Thank you

Re: No Internet

Karl-TalkTalk — Wed, 27 Nov 2024 09:19:56 GMT

You're Welcome 🙂

Regards

Karl

Re: No Internet

Karl-TalkTalk — Thu, 28 Nov 2024 08:21:35 GMT

Hi @ER123

Openreach confirmed a power failure in the area and have now resolved this. Can you confirm if everything is working for you now ?

Thanks

Karl.

Re: No Internet

Karl-TalkTalk — Fri, 29 Nov 2024 07:08:05 GMT

Hi @ER123

Is everything working now ? Do you need any further assistance ?

Thanks

Karl.