topic Re: Return equipment request in Broadband

Return equipment request

EmmaA2 — Wed, 27 Nov 2024 12:22:43 GMT

Hi. I’ve received a letter and a returns bag asking me to return my equipment. I’ve no idea why I’ve got this, I haven’t left Talktalk or obtained new equipment. It says at the bottom of the letter I may be charged £50 if I don’t return it! Not sure what to do. Thanks

Re: Return equipment request

Divsec — Wed, 27 Nov 2024 13:00:59 GMT

Hi @EmmaA2 you've done nearly all you need to😀. The team here will investigate and sort things out for you. Hold onto the bag though, it might come in handy one day.

your post has been escalated and you should hear soon. In the meantime please check your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here.

Re: Return equipment request

Arne-TalkTalk — Wed, 27 Nov 2024 13:29:29 GMT

Hi EmmaA2

There is nothing on your account, the letter must have been generated in error.

Please ignore it.