topic Re: My broadband power pack replacement not arrived since 5 days in Broadband

My broadband power pack replacement not arrived since 5 days

harlahow — Wed, 27 Nov 2024 17:57:36 GMT

Hello, I have a replacement power pack for my broadband ordered on 23/11/24 and was told it will arrived in 48hrs.

I am yet to receive it and no idea of when it I should expect it. Can I get advise please?

Re: My broadband power pack replacement not arrived since 5 days

ferguson — Wed, 27 Nov 2024 18:12:24 GMT

What kind of power pack do you mean? Router power adapters are not supplied separately, you will need a whole replacement kit.

If you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

Re: My broadband power pack replacement not arrived since 5 days

harlahow — Wed, 27 Nov 2024 18:15:35 GMT

I already chatted someone on 23/11/24 who went through all the checks and all before continue that I need a replacement for my power adaptor. I did a check with a friend who uses same and confirmed it's my adaptor that is bad. I was told I should have it by now. Just wish to confirm if it's sent out already or not

Re: My broadband power pack replacement not arrived since 5 days

ferguson — Wed, 27 Nov 2024 18:18:48 GMT

Is this for your router? If so, it is as I said before. If you complete your community profile the support team here can start to help.

Re: My broadband power pack replacement not arrived since 5 days

harlahow — Wed, 27 Nov 2024 18:21:00 GMT

How do I complete the profile

Re: My broadband power pack replacement not arrived since 5 days

ferguson — Wed, 27 Nov 2024 18:46:42 GMT

Click here:

https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info

Re: My broadband power pack replacement not arrived since 5 days

Debbie-TalkTalk — Thu, 28 Nov 2024 06:58:11 GMT

Hi @harlahow

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

Re: My broadband power pack replacement not arrived since 5 days

harlahow — Thu, 28 Nov 2024 09:44:26 GMT

Hello

REMOVED

Thank you.

Re: My broadband power pack replacement not arrived since 5 days

Debbie-TalkTalk — Thu, 28 Nov 2024 09:46:30 GMT

Hi @harlahow

I've edited your post to remove the personal information, please can you only add this to your Community Profile.

If you click on your Community username, then click view user settings, personal information.

Once you've added the details to your Community Profile, please click the save changes button at the bottom of the page.

Re: My broadband power pack replacement not arrived since 5 days

harlahow — Thu, 28 Nov 2024 10:33:00 GMT

I have added my details to my profile, Kindly confirm. Thank you

Re: My broadband power pack replacement not arrived since 5 days

Debbie-TalkTalk — Thu, 28 Nov 2024 11:03:39 GMT

Hi @harlahow

Thanks for updating your Community Profile.

We are unable to send just the power pack (power cables) for the router. I will need to order a new router for you, would you like me to arrange this?

Re: My broadband power pack replacement not arrived since 5 days

harlahow — Thu, 28 Nov 2024 11:10:38 GMT

Yes pls go ahead. Thank you.

Re: My broadband power pack replacement not arrived since 5 days

Debbie-TalkTalk — Thu, 28 Nov 2024 11:25:17 GMT

Hi @harlahow

Thanks for your reply. I've ordered this for you now, please allow 24-48hrs for the router to arrive.

Please let us know how you get on.

Debbie