topic Re: Order new router in Broadband

Order new router

Cbrennan1 — Wed, 27 Nov 2024 10:58:22 GMT

I need a replacement router urgently as the hardware of mine has broken

Re: Order new router

Gliwmaeden2 — Wed, 27 Nov 2024 11:04:28 GMT

The hardware rather than the software, @Cbrennan1?

What has happened to it physically?

For staff to identify your account please complete your community forum profile details. Go via your avatar; settings. Add your Talktalk phone number or account number in Personal Information. Scroll down to find the button to SAVE CHANGES.

Re: Order new router

Debbie-TalkTalk — Wed, 27 Nov 2024 11:13:47 GMT

Hi @Cbrennan1

Please can you add your name and TalkTalk landline number to your Community Profile, I can then send you a replacement router.

Thanks

Debbie

Re: Order new router

Cbrennan1 — Wed, 27 Nov 2024 11:52:31 GMT

I have added these details to my profile

Re: Order new router

Cbrennan1 — Wed, 27 Nov 2024 11:53:00 GMT

Please note that I do not have a talk talk landline, just broadband, so I have added my account number (as found on my bill) instead

Re: Order new router

Chris-TalkTalk — Wed, 27 Nov 2024 13:46:48 GMT

Hi Cbrennan1,

Thanks for updating your profile, could you explain what the problem is with your router

Thanks

Chris

Re: Order new router

Cbrennan1 — Wed, 27 Nov 2024 16:57:12 GMT

The WiFi range has recently significantly reduced. I have had an independent WiFi specialist out to troubleshoot every fix possible but with no luck and was advised that the router itself needs to be replaced. The WiFi can’t reach half of the space it used to so I need it fixed urgently in order to work. Please just let me know how I can order a new box.

Re: Order new router

Gliwmaeden2 — Wed, 27 Nov 2024 17:20:29 GMT

Staff will be back on here during the day tomorrow, @Cbrennan1.

Thanks for clarifying the issue.

It's wifi rather than hardware (sometimes the bracket to stand it up snaps).

If it's wifi reach rather than dropping altogether, it might be interference coming from somewhere that didn't use to happen. My colleague, @KeithFrench may be able to help you with that meanwhile.