topic Re: new router in Broadband

new router

qwerty1690 — Thu, 28 Nov 2024 12:54:18 GMT

just received a new router, why ?, did not ask for one.

Re: new router

Karl-TalkTalk — Thu, 28 Nov 2024 12:58:06 GMT

Can you please update your Community Profile to include your

Name
TalkTalk Telephone number or Account number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Karl

Re: new router

qwerty1690 — Thu, 28 Nov 2024 13:07:54 GMT

updated

Re: new router

Karl-TalkTalk — Thu, 28 Nov 2024 13:37:02 GMT

Are you in the process of upgrading to Full Fibre ?

Thanks

Karl.

Re: new router

qwerty1690 — Thu, 28 Nov 2024 13:59:05 GMT

Re: new router

Karl-TalkTalk — Thu, 28 Nov 2024 14:24:25 GMT

Looking at the notes, it looks as though a migration to full fibre was in progress a few weeks ago, and this was then cancelled, but this may have triggered a router dispatch.

I'll get a returns bag out to you for the router.

Thanks

Karl.