topic Re: No connection in Broadband

No connection

Bridget74 — Mon, 25 Nov 2024 11:07:55 GMT

I've had no connection since the 15th November. This is due to the wire outside being damaged/cut. I was told someone would contact me with the date it will be fixed. I have had no call and spent 3 hours on the help chat to be messed around and passed from team to team. In the end I was told to call back the following day because they are closed. Very frustrating after being on the chat for 3 hours. Tried to call before the chat and again no help received just rude staff that do not listen or try to understand what you are saying.

Re: No connection

Debbie-TalkTalk — Mon, 25 Nov 2024 11:13:00 GMT

Hi @Bridget74

I'm really sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

Thanks

Debbie

Re: No connection

Debbie-TalkTalk — Tue, 26 Nov 2024 09:36:42 GMT

Hi @Bridget74

Do you still need help with this?

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

Thanks

Re: No connection

Bridget74 — Wed, 27 Nov 2024 10:40:28 GMT

Yes I still need help. My mobile number is on the profile. I don't have a home telephone.

Re: No connection

Gliwmaeden2 — Wed, 27 Nov 2024 11:14:14 GMT

@Bridget74, your phone number shows up whenever you use My Connection via Service Status Dashboard (see the forum menu) or sign into your account.

You can also simply put in your account number instead, and save changes. The mobile number is no use for this.

All communication is via this forum, you won't be phoned up.

Without this, staff can't easily identify your account to help you solve the problem.

Re: No connection

Anonymous — Fri, 29 Nov 2024 08:04:18 GMT

Hi Bridget,

Can you please update your community profile to include your:

Name
TalkTalk Telephone number or Account number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle