topic Re: No Internet - Flashing amber router in Broadband

No Internet - Flashing amber router

SharronW — Fri, 29 Nov 2024 09:26:30 GMT

My router is not connecting to the internet constantly flashing amber. I have tried all of the usual turn router off for 20 minutes, connect to the test socket and reset router, still the same. Nothing has changed re wiring etc simply stopped working. Had a chat last night with expert and advised they need to send an engineer out which will take 1 week and I could be charged £75 unless it is Open reach or router problem. This happened previously and I was sent a router through the post received the next day and up and running. I asked if a router could be sent out to see if it was this and told no an engineer would need to come out. What a waste of an appointment. My son uses the internet for homework and having to wait for an engineer for 1 week is ridiculous. Surely the easier thing would be to send a router rather than an engineer. Anyone else had this issue. I have been a customer of Talktalk for more than 15 year but in light of this may need to look for another supplier with better customer service.

Re: No Internet - Flashing amber router

Debbie-TalkTalk — Fri, 29 Nov 2024 09:27:56 GMT

Hi @SharronW

I'm really sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

Thanks

Debbie

Re: No Internet - Flashing amber router

SharronW — Fri, 29 Nov 2024 09:57:35 GMT

Hi Debbie Ive done that

Re: No Internet - Flashing amber router

Debbie-TalkTalk — Fri, 29 Nov 2024 10:00:34 GMT

HI @SharronW

Thanks for updating your Community Profile.

The line tests are clear - No faults detected. Are you happy for me to send a router to you for testing?

Re: No Internet - Flashing amber router

SharronW — Fri, 29 Nov 2024 10:07:32 GMT

I would love for you to send me a router then there may be no need for an engineer to call

Re: No Internet - Flashing amber router

Debbie-TalkTalk — Fri, 29 Nov 2024 10:16:42 GMT

Hi @SharronW

Thanks for your reply. I've ordered the router for you now, please allow 24-48hrs for this to arrive.

Please let us know how you get on.

Debbie

Re: No Internet - Flashing amber router

SharronW — Fri, 29 Nov 2024 10:17:38 GMT

So do you think I will get in in the next couple of days so my son can get his homework done

Re: No Internet - Flashing amber router

Debbie-TalkTalk — Fri, 29 Nov 2024 10:18:24 GMT

Hi @SharronW

You should hopefully receive this by Monday. I will check in with you next week.

Re: No Internet - Flashing amber router

SharronW — Fri, 29 Nov 2024 10:35:34 GMT

I will thanks so much for your help, appreciate it.

Re: No Internet - Flashing amber router

Debbie-TalkTalk — Fri, 29 Nov 2024 10:36:40 GMT

Hi @SharronW

You're welcome 🙂

When has the engineer visit been arranged for? Would you like me to cancel this or wait for the router first?

Re: No Internet - Flashing amber router

SharronW — Fri, 29 Nov 2024 10:36:50 GMT

Great thank you

Re: No Internet - Flashing amber router

Karl-TalkTalk — Mon, 02 Dec 2024 11:01:09 GMT

Hi @SharronW

I'm showing the router as delivered, Please test when you can and let us know.

Thanks

Karl.

Re: No Internet - Flashing amber router

SharronW — Tue, 03 Dec 2024 19:22:35 GMT

Hello we have setup the new router and it is fine now. Could you cancel the engineer please he is coming Thursday afternoon or do I need to do it?

Re: No Internet - Flashing amber router

SharronW — Wed, 04 Dec 2024 08:35:31 GMT

I have cancelled my engineer appointment by an online chat last night. Thanks for sending the router out as this saved me having to take time off work for an engineer appointment that wasn't necessary, its a shame the online chat to an expert wouldn't do this. Thanks again

Re: No Internet - Flashing amber router

Chris-TalkTalk — Wed, 04 Dec 2024 09:42:25 GMT

Hi Sharron,

I can do this, can you just confirm that you still want me to cancel the engineer and I'll do it or you

Chris

Re: No Internet - Flashing amber router

SharronW — Wed, 04 Dec 2024 09:57:41 GMT

Its cancelled Chris or at least it should be I did it on an online chat last night, if you wouldn't mind double checking that would be great

Re: No Internet - Flashing amber router

Chris-TalkTalk — Wed, 04 Dec 2024 11:30:12 GMT

OK, will do 🙂

Re: No Internet - Flashing amber router

Chris-TalkTalk — Wed, 04 Dec 2024 12:10:23 GMT

Hi SharronW,

I can confirm that the engineer appointment has been cancelled 🙂

Chris