topic Re: Router upgrade in Broadband

Router upgrade

Tod_1960 — Fri, 29 Nov 2024 14:38:20 GMT

Hi community support, I have an old D-Link-DSL-3782 router, which doesn't provide strong signal to parts of my home. Am I able to request a new router that will have an up to date design? Thank you

Re: Router upgrade

Divsec — Sat, 30 Nov 2024 06:46:17 GMT

Hi @Tod_1960 you can request but it might not be accepted. Modern design doesn't guarantee better performance.

Regardless your post has been escalated and you should hear soon. In the meantime please check your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here.

Re: Router upgrade

Chris-TalkTalk — Mon, 02 Dec 2024 08:24:34 GMT

Hi Tod_1960,

If the router doesn't seem to be performing as well as it has in the past, have you tried resetting it to factory default settings?

Chris

Re: Router upgrade

Chris-TalkTalk — Tue, 03 Dec 2024 14:47:09 GMT

Hi Tod_1960,

How are you getting on, do you still need assistance?

Chris