topic Re: rep case REP-15033073 in Broadband

rep case REP-15033073

Nicolas3 — Sat, 30 Nov 2024 16:36:25 GMT

what is the situation please?

Re: rep case REP-15033073

ferguson — Sat, 30 Nov 2024 16:39:10 GMT

Can you give us a bit more information please?

Re: rep case REP-15033073

Nicolas3 — Sat, 30 Nov 2024 16:43:38 GMT

I reported a faulty connection yesterday (29 Nov 2024) and spoke at length on chat with 3 Talktalk people. Had to stop when I was told system undergoing maintenance, come back tomorrow. Here I am

Re: rep case REP-15033073

ferguson — Sat, 30 Nov 2024 17:00:51 GMT

OK, thanks for that. If you would like the support team here to look into this for you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond. Bear in mind that they won't be back online until Monday.

Re: rep case REP-15033073

Chris-TalkTalk — Mon, 02 Dec 2024 14:02:18 GMT

Hi Nicolas3,

Could you let us know exactly what the issue is and can you update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks
Chris