topic Re: Internet keeps on dropping out in Broadband

Internet keeps on dropping out

Berkoboy — Thu, 27 Jun 2024 18:03:05 GMT

I am having the same problem as a number of others - my internet keeps on cutting out then 5 or so minutes later restores itself. This is happening dozens of times a day - and has been particularly bad in the last few days .

I had Openreach at the property a few weeks ago to fix a speed issue - and when connected I do now get Fibre 65 rated Mbps . Tested as REP 14451453

The TalkTalk error page says "intermittent sync".

There have been no changes to any of my equipment or cabling since the Openreach visit. I rather not go through the Helpdesk same old same old checks of with/without microfilters/ ethernet cable checks / router reboots / faceplate removal - I can't see any point . Either its the router (unlikely ) or some issue outside the property

Re: Internet keeps on dropping out

Debbie-TalkTalk — Fri, 28 Jun 2024 05:19:44 GMT

Hi @Berkoboy

I'm really sorry to hear this.

The line test hasn't detected any faults but I can see a high number of re connections on the line.

Is the router at the test socket at the moment?

Have we recently sent you a new router for testing?

Re: Internet keeps on dropping out

Berkoboy — Fri, 28 Jun 2024 06:48:08 GMT

Hi Debbie ,

My router is left on 24/7 . My router is the original one from some years ago so no new router has been tested . Happy to test a new one .

Thanks

Re: Internet keeps on dropping out

Debbie-TalkTalk — Fri, 28 Jun 2024 06:54:33 GMT

Hi @Berkoboy

Thanks for your reply.

The replacement router is on its way, please allow 24-48hrs for this to arrive.

If you experience the same fault (connection dropping) with the new router then the next step will be an Openreach engineer visit.

Please let us know how you get on.

Debbie 🙂

Re: Internet keeps on dropping out

Debbie-TalkTalk — Mon, 01 Jul 2024 12:29:45 GMT

Hi @Berkoboy

Have you received the replacement router?

Re: Internet keeps on dropping out

Berkoboy — Mon, 01 Jul 2024 18:12:28 GMT

New router received - I will fit it tomorrow . Thanks . Having said that the drop-outs have diminished substantially over the weekend and only one so far today.

Re: Internet keeps on dropping out

Anonymous — Tue, 02 Jul 2024 05:38:53 GMT

Good morning,

Thanks for letting us know. We'll check back in with you in a few days to see how you're getting on and how the connection has been.

Thanks

Michelle

Re: Internet keeps on dropping out

Anonymous — Thu, 04 Jul 2024 05:44:23 GMT

Morning @Berkoboy

How are you getting on?

Thanks

Michelle

Re: Internet keeps on dropping out

Berkoboy — Fri, 05 Jul 2024 08:24:14 GMT

Hi ,

Apologies - I have a few important things to do remotely - so I haven't yet tested the new router. I didn't want to risk a problem occurring .

As mentioned dropouts are now down to single figures per day without the change. I plan to test the new router on Sunday .

Re: Internet keeps on dropping out

Anonymous — Fri, 05 Jul 2024 08:25:45 GMT

Good morning,

No problem 🙂 We'll check back in with you next week.

Thanks

Michelle

Re: Internet keeps on dropping out

Anonymous — Mon, 08 Jul 2024 08:29:34 GMT

Morning,

How are you getting on?

Thanks

Michelle 🙂

Re: Internet keeps on dropping out

Berkoboy — Mon, 08 Jul 2024 20:04:05 GMT

Hi , I tried the replacement router but it didn't go smoothly . I decided to go wi-fi rather than the TP-link (via the power supply) as the old set-up. The connection was only intermittent . The router showed the steady white light as connected but Windows settings showed disconnected - and Edge/other connected programs errored as 'unable to find address/DNS not found' etc. It did connect for short periods but I gave up after 1/2 hour and went back to the old router . As mentioned the old router is still disconnecting but now in single figures per day rather than dozens - not ideal but an improvement.

My PC wi-fi USB dongle is round the back of the metal PC case and not in line of sight to the router - so I will try again with a front facing port in the next day or so.

Re: Internet keeps on dropping out

Anonymous — Tue, 09 Jul 2024 05:53:04 GMT

Good morning,

Ok thanks for the update and please let us know how you get on.

Thanks

Michelle

Re: Internet keeps on dropping out

Berkoboy — Thu, 18 Jul 2024 18:38:37 GMT

Hi , The drop-outs seemed to have stopped ( or a least now down to 1 or 2 a day ) . So I haven't persisted with the new router and I will return it to TalkTalk. I think the problem lies outside the property - especially as my speed has now dropped back beneath the guaranteed Fibre 65 quote . 41 Mbps just now . Openreach were here before for the same problem a few weeks ago and say they found and fixed a couple of loose connections which seemed to have solved the problem . But I am now almost back where I started ( speed is slightly better than first time around ) . I suspect the issue is just the poor quality of the old BT infrastructure between my house and the green junction box which is less than 100 meters away or in the green box itself.

I have just renewed my Fibre 65 contract . I will test speed over the next few days , clearly I will be expecting this to be resolved in the not to distant future as the moment I am not getting what I paid for.

Re: Internet keeps on dropping out

Debbie-TalkTalk — Fri, 19 Jul 2024 06:38:54 GMT

Hi @Berkoboy

Thanks for your reply.

We will check back in with you on Monday to see how you getting on.

Re: Internet keeps on dropping out

Debbie-TalkTalk — Mon, 22 Jul 2024 06:56:45 GMT

Morning @Berkoboy

How's the connection/speed been over the weekend?

Re: Internet keeps on dropping out

Liggins78 — Sun, 01 Dec 2024 10:05:58 GMT

I been sent a new router and still the same problem. Connect for 5 to 10 minutes then drops out again.

Re: Internet keeps on dropping out

Gliwmaeden2 — Sun, 01 Dec 2024 10:53:59 GMT

Please return to the message board and click on start a topic to begin your own thread, @Liggins78.

Also complete your profile details. Go via your avatar, settings, drop down menu....add your Talktalk phone number or account number in Personal Information. Scroll down to find the button to SAVE CHANGES.