topic Re: Replacement router in Broadband

Replacement router

MattGolfer — Sat, 30 Nov 2024 16:51:49 GMT

I have fibre 35. Speed tests show 31 at the router. On a good day can get around 22 or higher on WiFi but this is intermittent and 6 or 7 in further away rooms. Drop offs seem to be more frequent recently. I have had the hg635 router for so long that I can’t remember (6 or 7 years?) I would appreciate a replacement to see if that improves things. Thanking you for your help.

Re: Replacement router

ferguson — Sat, 30 Nov 2024 17:06:23 GMT

That is a very old router. Make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that the support team can link your forum identity with your account and then wait for them to respond. It won't be before Monday, but I am sure they will happy to arrange a swap out to a new model for you.

Re: Replacement router

MattGolfer — Sat, 30 Nov 2024 17:10:58 GMT

Thanks will do that.

Re: Replacement router

Karl-TalkTalk — Mon, 02 Dec 2024 08:51:06 GMT

Hi @MattGolfer

A router has been ordered for you now.

Thanks

Karl.

Re: Replacement router

MattGolfer — Mon, 02 Dec 2024 10:23:30 GMT

Thanks for your quick response Karl.

Re: Replacement router

Debbie-TalkTalk — Tue, 03 Dec 2024 06:28:34 GMT

Hi MattGolfer

Please let us know how you get on.

Thanks

Debbie