topic Re: No call back in Broadband

No call back

Jezedge — Wed, 06 Jul 2022 17:20:20 GMT

Recently cancelled my broadband as i was told by a talktalk representative that i could not move home and upgrade my connection at the same time (my current connection ends in a week anyway) I phoned up after recieving several emails and a letter asking me not to cancel my contract. The guy i spoke to ensured me that i could move my address and upgrade my connection and that i would recieve a call back from the future fibre team. Several days later and no call. Do they actually bother to phone back? or should i just stick with my cancellation and move to a better provider? I work long hours and do not have the time to sit and wait in a queue on the phone for a third time.

Re: No call back

Gliwmaeden2 — Wed, 06 Jul 2022 22:52:35 GMT

Staff will need you to complete your community forum profile details for them to identify your account, @Jezedge.

Go via your avatar/name; settings; launch profile wizard.

Staff reply Monday to Friday during the day.

Re: No call back

Arne-TalkTalk — Thu, 07 Jul 2022 12:47:52 GMT

Hi @Jezedge

Thanks for your post

I can look into this but first, can you please update your community profile to include:

Name

Telephone number or account number.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regards

Re: No call back

Jezedge — Thu, 07 Jul 2022 17:03:18 GMT

OK I've updated that info now.

Re: No call back

Arne-TalkTalk — Fri, 08 Jul 2022 12:41:15 GMT

Thank you @Jezedge

The cease is going through for the 29th, Your account shows a call was attempted sorry it wasn't successful

Do you still want a callback?

Re: No call back

Simongr200 — Mon, 02 Dec 2024 21:21:57 GMT

I lost the internet over a week ago, an Openrach engineer investigated and I was reconected but for 1 day only, reported to TalkTalk who raised it as a new fault, Openrrach will investigate but have to wait up to 2 working days after the day I reported the fault, they said they would phone me today between 4 and 6 bit as expected they did not bother, shamefull customer service.

Re: No call back

Anonymous — Tue, 03 Dec 2024 06:41:51 GMT

Hi Simon,

I'm sorry to hear this. Please can you create your own topic and we can look into this for you.

Thanks

Michelle