topic Re: New router in Broadband

New router

Becly292719 — Thu, 28 Nov 2024 15:08:38 GMT

Hello

Our router electric plug has started to break and the wires are exposed. Can we request a new router please.

Many thanks

Re: New router

Karl-TalkTalk — Thu, 28 Nov 2024 15:30:49 GMT

Can you please update your Community Profile to include your

Name
TalkTalk Telephone number or Account number

I can then get one dispatched for you.

Thanks

Karl

Re: New router

Becly292719 — Thu, 28 Nov 2024 16:40:49 GMT

Hi Karl

I have updated the info.

Thank you

Re: New router

Debbie-TalkTalk — Fri, 29 Nov 2024 06:36:59 GMT

Hi @Becly292719

I'm unable to locate any details with the telephone number in your Community Profile, have you added the correct number? (please don't post any personal information on this thread)

Thanks

Debbie

Re: New router

Karl-TalkTalk — Fri, 29 Nov 2024 07:05:11 GMT

Hi @Becly292719

I've found your details. A router has been ordered for you now.

Regards,

Karl.

Re: New router

Karl-TalkTalk — Tue, 03 Dec 2024 12:38:23 GMT

Hi @Becly292719

Has the router arrived ?

Thanks

Karl.

Re: New router

Becly292719 — Tue, 03 Dec 2024 20:25:43 GMT

Hi Karl

Yes thank you so much it has arrived now. Many thanks again

Re: New router

Anonymous — Wed, 04 Dec 2024 06:29:41 GMT

Morning,

I'm glad to hear this and thanks for letting us know 🙂

Thanks

Michelle