topic Re: I cannot access any VPN websites like Surfshark or Nordvpn in Broadband

I cannot access any VPN websites like Surfshark or Nordvpn

sofasurfer — Mon, 02 Dec 2024 22:57:07 GMT

I wanted to buy a VPN but for some reason, I cannot access website like Surfshark.com to try or buy:

This site can’t provide a secure connection
surfshark.com sent an invalid response.

Try running Windows Network Diagnostics.
ERR_SSL_PROTOCOL_ERROR

I have tried Firefox, Edge, Chrome as well

I then decided to look at NordVpn and again same thing happened?. Why is this occurring, does TalkTalk now allow VPNs?. Surely this isn't right?.

Re: I cannot access any VPN websites like Surfshark or Nordvpn

Anonymous — Tue, 03 Dec 2024 06:44:22 GMT

Good morning,

Could you try powering down your router for a full 30 minutes please as this will reset the current session.

Thanks

Michelle

Re: I cannot access any VPN websites like Surfshark or Nordvpn

sofasurfer — Tue, 03 Dec 2024 23:26:34 GMT

Thanks, that worked but now after doing this the my wifi just drops out at random times, and speed has slowed down so much more now.

Re: I cannot access any VPN websites like Surfshark or Nordvpn

Anonymous — Wed, 04 Dec 2024 07:20:32 GMT

Morning,

Can you please update your community profile to include your:

Name
TalkTalk Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: I cannot access any VPN websites like Surfshark or Nordvpn

sofasurfer — Wed, 04 Dec 2024 15:07:06 GMT

Done, did a reset too but still dropping connecting every hour or so since yesterday. Need help please

Re: I cannot access any VPN websites like Surfshark or Nordvpn

sofasurfer — Wed, 04 Dec 2024 15:32:38 GMT

Still internet is dropping out, updated my profile. Checked connectons, reset, turned off router. But it started happening since yesterday

Re: I cannot access any VPN websites like Surfshark or Nordvpn

sofasurfer — Wed, 04 Dec 2024 18:16:41 GMT

Have done, but still same issue. Did reset and again internet just drops out. My kids can't play games and I can't do work due to the quality of the internet connection

Re: I cannot access any VPN websites like Surfshark or Nordvpn

Gliwmaeden2 — Wed, 04 Dec 2024 18:28:59 GMT

Staff will be back on here in the morning, @sofasurfer.

Don't do any more resets or switch offs in the meantime. Shouldn't really be more than one or two in a day, to avoid DLM reading these as more disconnections and thereby slowing down your line to try to manage stability.

Hope you get it sorted soon.

Re: I cannot access any VPN websites like Surfshark or Nordvpn

Debbie-TalkTalk — Thu, 05 Dec 2024 07:52:52 GMT

Hi @sofasurfer

Can I just check, is this only affecting VPN or is the connection dropping all the time now on all devices?

Internet disconnecting all the time and slow speed

sofasurfer — Sat, 07 Dec 2024 16:25:54 GMT

So an engineer from openreach apparently fixed the issue but now having same issues again. Not sure what is wrong

Re: Internet disconnecting all the time and slow speed

ferguson — Sat, 07 Dec 2024 16:56:34 GMT

@sofasurfer

I have merged this with your existing topic for ease of continuity for the support team.

Re: Internet disconnecting all the time and slow speed

Debbie-TalkTalk — Mon, 09 Dec 2024 07:37:11 GMT

Hi @sofasurfer

Just to confirm, is the connection dropping on all devices? (including wired)