topic Re: Did not want to migrate to TalkTalk from Shell. Fee to leave! in Broadband

Did not want to migrate to TalkTalk from Shell. Fee to leave!

JTL1990 — Wed, 04 Dec 2024 11:57:10 GMT

I joined Shell in April as I was planning to transfer to a Social tariff once my welcome voucher and cashback had come through (this took 6 months!).

I did not want to join TalkTalk as they have always been inadequate and difficult to communicate with.

Now I can leave TalkTalk, I am told I have to pay well over £100 to terminate! My contract ends Oct 2025!

How is it legal to charge a customer to leave a contract they did not enter?

I have been paying too much per month for too long.

Let me go!

Re: Did not want to migrate to TalkTalk from Shell. Fee to leave!

Divsec — Wed, 04 Dec 2024 12:19:03 GMT

Hi @JTL1990 I would suggest talking to customer services on 03451720088 they have all kinds of good ideas!

Re: Did not want to migrate to TalkTalk from Shell. Fee to leave!

Arne-TalkTalk — Wed, 04 Dec 2024 13:33:21 GMT

Your contract status remained when the account was moved to us, so if you cancel there is a cancellation fee.

Re: Did not want to migrate to TalkTalk from Shell. Fee to leave!

JTL1990 — Wed, 04 Dec 2024 19:47:16 GMT

I chose Shell for a reason. I did not agree to a contract with TalkTalk. How is this hard to understand?

Re: Did not want to migrate to TalkTalk from Shell. Fee to leave!

JTL1990 — Wed, 04 Dec 2024 19:50:22 GMT

'Customer service' do not understand, care, nor answer your questions. They want to give me £15 credit. Pathetic. It would still be cheaper to pay the exit fee and get a better deal elsewhere. But it wouldn't be right that I pay an exit fee would it?

Re: Did not want to migrate to TalkTalk from Shell. Fee to leave!

ferguson — Wed, 04 Dec 2024 19:58:36 GMT

Your contract was transferred as it was when TalkTalk took on Shell Energy customers. You will have been liable to fees had you chosen to leave Shell early.

Re: Did not want to migrate to TalkTalk from Shell. Fee to leave!

JTL1990 — Wed, 04 Dec 2024 20:03:29 GMT

I didn't want to leave Shell. They had a social tariff. TalkTalk do not. So the contract isn't exactly like for like, so how is this ok? It's not just a change of name is it. It's a different service, a different product. You wouldn't expect this when getting a car on finance for example; and a few months later the company say they are changing your car but you have to keep on paying ...

Re: Did not want to migrate to TalkTalk from Shell. Fee to leave!

ferguson — Wed, 04 Dec 2024 20:11:14 GMT

I would compare it more to when an energy supply company is taken over by another, we have no control over these things sadly.