topic Re: fibre broadband in Broadband

fibre broadband

railways — Thu, 05 Dec 2024 09:12:01 GMT

due to a problem with renewing my contract with talk talk my internet access was cut of on 1st october and not restored till the 8th november but despite many visits from engineers i sill do not have working fibre broadband i am using internet via my phone line also my phone number was changed despite being assured i could keep my old number

talk talks customer service is the worst as no one helps

Re: fibre broadband

Chris-TalkTalk — Thu, 05 Dec 2024 09:16:57 GMT

Hi railways,

I'm sorry to hear that you've had a poor experience and are continuing to experience problems with your service. Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: fibre broadband

railways — Thu, 05 Dec 2024 10:40:07 GMT

dear chris

i have been unable to update my community profile as the system will not allow me to change my information

Re: fibre broadband

Chris-TalkTalk — Thu, 05 Dec 2024 11:05:27 GMT

It's OK, your profile appears to have been updated. I've checked the line for the telephone number in your profile and it appears that you have an Internet connection. What colour is the light on the router at the moment?

Chris