topic Re: No connection to internet; orange and white flashing light on router in Broadband

No connection to internet; orange and white flashing light on router

lucus_j — Thu, 05 Dec 2024 21:42:44 GMT

Hi,

I rebooted my super router after finding no internet connection via my smart TV.

Devices now (+20 minutes )report connection to the router but no internet connection and router is displaying orange & white flashing lights.

All help appreciated.

Re: No connection to internet; orange and white flashing light on router

MediumSmallLarge — Thu, 05 Dec 2024 22:54:03 GMT

Same issue here, apparently there is no network issue but looking at down detector there are a lot of people with the similar problems

Re: No connection to internet; orange and white flashing light on router

ferguson — Thu, 05 Dec 2024 23:06:51 GMT

@lucus_j

If you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

@MediumSmallLarge

Down Detector always reports issues, it is just an aggregation of people reporting stuff and not necessarily a good guide to what the problem may be in your own case. Please start your own topic and the support team will be happy to help.

Re: No connection to internet; orange and white flashing light on router

MediumSmallLarge — Thu, 05 Dec 2024 23:11:40 GMT

Yeah I already contacted support, they've sent another router so we'll see if that solves the issue. Seems unlikely that the router would randomly stop working for no reason though.

Down detector shows a massive spike this evening at the exact time my internet stopped working, could be a coincidence but i am sceptical that the problem is on my end. But I guess we'll see when the new router arrives

Re: No connection to internet; orange and white flashing light on router

ferguson — Thu, 05 Dec 2024 23:35:05 GMT

@MediumSmallLarge

As I said, please start your own topic if you need further advice and leave this one to the original poster.

Re: No connection to internet; orange and white flashing light on router

Chris-TalkTalk — Fri, 06 Dec 2024 08:54:59 GMT

Hi lucus_j,

Your internet connection appears to be up and running at the moment, is everything OK at your end?

Chris