topic Re: New broadband router in Broadband

New broadband router

lucyh14 — Fri, 06 Dec 2024 11:08:53 GMT

How do I go about getting a new broadband router as an existing customer?

Re: New broadband router

Karl-TalkTalk — Fri, 06 Dec 2024 11:14:11 GMT

What is wrong with your current router ?

Karl.

Re: New broadband router

lucyh14 — Fri, 06 Dec 2024 11:17:01 GMT

During house renovations it has been damaged unfortunately! It’s still working currently but need to replace it

Re: New broadband router

Karl-TalkTalk — Fri, 06 Dec 2024 11:22:58 GMT

Can you please update your Community Profile to include your

Name
TalkTalk Telephone number or Account number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Karl

Re: New broadband router

lucyh14 — Fri, 06 Dec 2024 11:26:20 GMT

Hello,

I’ve updated this on my profile now!

Thanks!

Re: New broadband router

Karl-TalkTalk — Fri, 06 Dec 2024 11:27:41 GMT

Have you recently migrated from Shell ?

Thanks

Karl.

Re: New broadband router

lucyh14 — Fri, 06 Dec 2024 11:33:12 GMT

Yes that’s correct

Re: New broadband router

Karl-TalkTalk — Fri, 06 Dec 2024 11:36:25 GMT

As you have migrated from Shell recently, we have a dedicated Migration Team to assist with any issues.

You can reach the Team by Calling 0345 172 0088 and requesting to speak to the Shell Migration Team, or alternatively, you can find Live Chat to the Migration team at the link below :

https://talktalk.co.uk/migration

We regret that we are unable to assist Shell Migrated customers via the Community at this time, and do hope to offer support in the near future.

Regards,

Karl.