topic Re: Router turning to standby (off) if I turn tv completely off in Broadband

Router turning to standby (off) if I turn tv completely off

Bungle23 — Fri, 06 Dec 2024 13:14:18 GMT

Hi, Can anyone help- I had the new type of broadband fitted (the style that's like an old telephone wire) and the guy set everything up (wifi and tv) and left it running for me. It wasn't until later I found out that if I turn my t.v off at the wall socket the router (on a different socket) goes onto standby. It only stays on if I have my t.v switched on or leave it on standby. This seems a bit of a waste of electricity, I prefer not to leave appliances on standby. I do like the router on all the time however for security cameras etc. There doesn't seem to be any connection i.e. leads, between the router and tv just the wireless connection so I'm guessing it's something on settings but I just can't find out what- any help would be appreciated. Thank you.

Re: Router turning to standby (off) if I turn tv completely off

Karl-TalkTalk — Fri, 06 Dec 2024 13:19:40 GMT

What model of router do you have ?

Thanks

Karl.

Re: Router turning to standby (off) if I turn tv completely off

Bungle23 — Fri, 06 Dec 2024 14:23:11 GMT

Hi, sorry late reply- the make is Sagemcom it has Fast 5364 on the back I just know it as talk talk wifi hub. can't see any model number

Re: Router turning to standby (off) if I turn tv completely off

Bungle23 — Fri, 06 Dec 2024 14:25:29 GMT

There are three bar codes on the back with s/n underneath- is it one of those you need?

Re: Router turning to standby (off) if I turn tv completely off

Karl-TalkTalk — Fri, 06 Dec 2024 14:26:10 GMT

Can you please update your Community Profile to include your

Name
TalkTalk Telephone number or Account number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Karl

Re: Router turning to standby (off) if I turn tv completely off

Bungle23 — Fri, 06 Dec 2024 15:24:48 GMT

updated

Re: Router turning to standby (off) if I turn tv completely off

Karl-TalkTalk — Fri, 06 Dec 2024 15:31:49 GMT

A router is on the way to you, to see if this helps.

Thanks

Karl.

Re: Router turning to standby (off) if I turn tv completely off

Bungle23 — Fri, 06 Dec 2024 18:14:40 GMT

Thanks Karl, I really thought it would just be a settings thing, didn't expect a router but will certainly give it a try. Thank you

Re: Router turning to standby (off) if I turn tv completely off

Debbie-TalkTalk — Mon, 09 Dec 2024 06:41:57 GMT

Hi @Bungle23

Please let us know how you get on.

Thanks

Debbie