topic Re: Request a New Router in Broadband

Request a New Router

samtile — Fri, 06 Dec 2024 14:47:06 GMT

Earlier this year I reported an issue with my router where every 20 seconds it does 3 white flashes then 3 orange then 3 white again. It didn't seem to have any effect other than we sometimes get dropped connections, but that may not be related.

I was in contact with Talk Talk at the time (May), and spent over an hour trying to fix it, but they didn't even seem to know what the flashing meant, and after trying several things (moving router, reset of router, etc), nothing worked.

Recently, I've been having issues with both my Hive hub and my WiFi printer not being able to connect to the router at all.

I'd like to request a new router to hopefully fix these issues that I've been having.

Re: Request a New Router

Karl-TalkTalk — Fri, 06 Dec 2024 14:55:03 GMT

Can you please update your Community Profile to include your

Name
TalkTalk Telephone number or Account number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Karl

Re: Request a New Router

samtile — Fri, 06 Dec 2024 15:13:59 GMT

Hi Karl

Thanks, that's all been done.

Regards

Sameer

Re: Request a New Router

Karl-TalkTalk — Fri, 06 Dec 2024 15:26:34 GMT

I'm only able to locate a disconnected account, can you confirm the phone number by adding it to your 'Community Profile'

Thanks

Karl.

Re: Request a New Router

samtile — Fri, 06 Dec 2024 15:46:43 GMT

Hi Karl, I've swapped the account number for the land line number. But we moved to fibre in Feb and disconnected the phone. I can see now I have a small refund due and no bills shown on that login but this is the only way I've logged in historically.

Re: Request a New Router

samtile — Fri, 06 Dec 2024 16:42:02 GMT

Sorry it was May 2023 we moved to fibre (fibre 150 VoIP)

Re: Request a New Router

Chris-TalkTalk — Mon, 09 Dec 2024 13:21:08 GMT

Hi samtile,

I'm sorry but I can only see the disconnected account too. Are you still at the same address?

Chris