topic Re: Team Viewer in Broadband

Team Viewer

ewenh — Fri, 26 Apr 2024 10:32:50 GMT

My IT support at work needs to remote onto my Mac laptop but TalkTalk blocks TeamViewer. How can I either unblock it or allow them access?

Re: Team Viewer

KeithFrench — Fri, 26 Apr 2024 12:23:51 GMT

Scam Protection is part of HomeSafe. The Homesafe settings can now be managed yourself, from within MyAccount, please follow the below steps to disable scam protection on your line:

1. Log into MyAccount
2. Select My Services
3. Select View HomeSafe settings
4. Go to the Scam Protection section
5. Select OFF and confirm when you see the pop up window

Thanks

Re: Team Viewer

mark_m91 — Fri, 06 Dec 2024 15:23:29 GMT

Hi,

I have this issue also but all my protection settings are switched off and still no fix. I am also being forced into safe search.

Anything to do with teamviewer is being blocked (app, website etc). All allowed on firewall and all safe search settings are disabled. Is there a way to fix this?

Re: Team Viewer

KeithFrench — Fri, 06 Dec 2024 15:30:45 GMT

Hi @mark_m91

If you want help, you cannot use someone else's thread.

To get help, you must start your own thread. To create your own thread, go to the main page for the board in question & click the "Start a topic" button.

TalkTalk insists on one thread per problem per customer. Please note, TalkTalk makes the rules, not me.

Thanks.

Re: Team Viewer

mark_m91 — Fri, 06 Dec 2024 15:57:53 GMT

Hi, thanks for your reply.

I was fortunate and managed to get a software engineer to help. The DNS on my router had been changed to TalkTalk's DNS server, this happened randomly. It has now been changed to cloudlfare and the problem has been solved.

I suspect there is a bug with the router software as this should not have occured.