topic Modem solid orange in Broadband

Modem solid orange

SammyLou18 — Sun, 08 Dec 2024 06:28:11 GMT

My modem went off after 5pm on 7th Dec. Its been orange solid light since, I've tried turning it off and unplugging for an hour but it's still orange solid. My account is saying i have broadband but i can't connect to Internet my tv said the DNS connection failed. I tried to test me line on my account but it came up with a message saying we've run into a problem try again later. Any help please. My modem is for fibre.

Re: Modem solid orange

Gliwmaeden2 — Sun, 08 Dec 2024 09:13:13 GMT

Staff will be back on here to help from tomorrow morning, @SammyLou18.

Re: Modem solid orange

Debbie-TalkTalk — Mon, 09 Dec 2024 12:29:01 GMT

Hi @SammyLou18

I'm really sorry for the delay.

Can I just check, what lights are currently on the front of the ONT?