topic Help - no internet in Broadband

Help - no internet

BryanMag — Sun, 08 Dec 2024 22:40:19 GMT

HELP. We have had no internet since Saturday at 3pm and the router is flashing orange and not connecting. I am advanced with computers and IT but even I have no idea what’s happened here, something on talk talks side of things. Please help fix this we have been without access to anything for 48 hours and we also have no signal in our area so rely heavily on the internet and I work from home and extremely worried it won’t be on in the morning before my shift!

Re: Help - no internet

fr8ys — Sun, 08 Dec 2024 23:08:53 GMT

Staff here work normal office hours and work through posts mostly in date order.

I will remove your duplicate post as multiple threads on the same topic causes confusion and delays.

You are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you

Re: Help - no internet

Karl-TalkTalk — Mon, 09 Dec 2024 09:00:25 GMT

Can you please update your Community Profile to include your

Name
TalkTalk Telephone number or Account number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Karl