topic Re: Replacement Router Request in Broadband

Replacement Router Request

mfc4638 — Wed, 04 Dec 2024 10:27:55 GMT

Hi, I have previously reported a fault with my router. I spent a full day speaking to agents who requested I run the same tests over and over - they could not find a fault.

Today my internet has dropped again, and the online diagnostic tool came to the same conclusion. I received the message that there may be an issue with my setup after running this test.

Please can I request a new router ? I have tested an old one in the house from previous tenants, and can gain connection, so assuming it’s a fault with my own router.

Thank you!

Re: Replacement Router Request

Debbie-TalkTalk — Thu, 05 Dec 2024 06:35:53 GMT

Hi @mfc4638

Apologies for this.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then send you a replacement router.

Thanks

Debbie

Re: Replacement Router Request

mfc4638 — Thu, 05 Dec 2024 07:05:16 GMT

Hi Debbie,

Thanks so much ! I’ve done this now

Re: Replacement Router Request

Debbie-TalkTalk — Thu, 05 Dec 2024 07:44:16 GMT

Hi @mfc4638

Thank you 🙂

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how you get on.

Thanks again.

Debbie

Re: Replacement Router Request

mfc4638 — Sat, 07 Dec 2024 11:43:22 GMT

Thank you !

Received and all connected, thanks again 🙂

Re: Replacement Router Request

Debbie-TalkTalk — Mon, 09 Dec 2024 06:53:09 GMT

Hi @mfc4638

That's great news, thanks for letting us know 🙂

Debbie