topic Re: Requested returning bag in Broadband

Requested returning bag

FedeM — Fri, 06 Dec 2024 08:13:06 GMT

Hello there,

Few weeks ago I cancelled the internet service ending on the 18th of December. I spoke with one of you colleagues telling them that I leave the country on the 16th of December and I need the bag to be arrived before that date. They were confirming that the bag should be arriving 5 date after the call. However the bag has not arrived. After the 16 of December I will not coming back to UK and I need the bah to arrive before. Could you please check in to this?

Re: Requested returning bag

Chris-TalkTalk — Fri, 06 Dec 2024 08:16:12 GMT

Hi FedeM,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks
Chris

Re: Requested returning bag

FedeM — Fri, 06 Dec 2024 18:15:07 GMT

The profile Is update .

Re: Requested returning bag

Chris-TalkTalk — Mon, 09 Dec 2024 07:53:19 GMT

Thanks for updating your profile. A returns bag was dispatched on the 22 Nov, as it hasn't arrived I've ordered another

Re: Requested returning bag

FedeM — Mon, 09 Dec 2024 09:27:55 GMT

Thank you so much,

In case it will be arrive by this week, how can I send the router back? As after the 17th I'd December I will be not have access to the house where the bag was supposed to be sent. Obviously I don't want to pay the delivery.

Re: Requested returning bag

Chris-TalkTalk — Mon, 09 Dec 2024 10:26:25 GMT

You should receive the returns bag this week but if you don't please let us know and we'll see if there's anything else that we can do

Chris

Re: Requested returning bag

FedeM — Thu, 12 Dec 2024 10:34:44 GMT

Hello Chris,

The bag has not arrived. How can I send the rooter back? As I mentioned the 16th of December is my last day in UK. I will not coming back anymore in England. Could you look into this ASAP? Please. It should be another free solution to seed the rooter back without the bag. I don't want to pay any fees as I already made sure to tell everyone that I need the bag before the cancellation day that is on the 18th of December.

Re: Requested returning bag

Chris-TalkTalk — Thu, 12 Dec 2024 11:14:59 GMT

I'm sorry to hear that it's still not arrive. I've ordered another, it should be with you within a couple of day

Chris

Re: Requested returning bag

FedeM — Thu, 12 Dec 2024 11:33:22 GMT

Can we found another solution please? I am starting to lose patience here. Apparently this is a problem that everyone has meet in here.

As I already told you and the other person that I called to cancel the service about 3 weeks ago on the 16th of December is my last day at the flat and the day after we are leaving the Uk. If you don't find the another solution the rooter will not be sent. I will not pay the fee because we will be leaving the country and I will close the account of the bank. Meaning the Talk talk will NOT get the money. Hope I've made myself clear, thanks.

Re: Requested returning bag

Chris-TalkTalk — Thu, 12 Dec 2024 12:59:03 GMT

Yes you've made yourself completely clear but I'm afraid there's nothing that I can do other than order another returns bag

Chris