topic Re: Router takes a long time to reboot & looses settings. in Broadband

Router takes a long time to reboot & looses settings.

Riquez — Sun, 08 Dec 2024 15:39:49 GMT

Ive noticed in the last 2 or 3 weeks that when my router gets reset or loses power, it takes between 15 mins to several hours for it to reboot to a solid white light.
Then my SSID names are reset to default.

Had a couple of power cuts recently, the first time it took an exceptionally long time for the internet to return. It was hours with the router flashing orange - i assumed the storm had damaged some infrastructure.
Today I was just moving some furniture & turned the router off so I could do that. When I turned it back on again it took 15mins to reboot, flashing orange the entire time before in the last min white/orange, then solid white. This seems like an exceptionally long time.

Is something wrong with the router? Why is it resetting the SSID?
I have had the router 3 years & its never lost the SSID before.

Additionally, I have noticed some LAN wi-fi interuptions in the past weeks.
I have a network SSD with old movies on it so I can watch them on the TV. In the past weeks the videos frequently stop & the TV says "connection lost"
Also, when I copy files over the home network, from one computer to another i get frequent failures - this is normally very rare (1 in 100), but recently its very common, at least 3 out of 4 times it fails.

Re: Router takes a long time to reboot & looses settings.

KeithFrench — Sun, 08 Dec 2024 15:58:03 GMT

Yes I,think you are right. I have asked one of TalkTalk's support to pick your thread up and replace the router if they agree with me.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

Re: Router takes a long time to reboot & looses settings.

Debbie-TalkTalk — Mon, 09 Dec 2024 08:23:46 GMT

Hi @Riquez

I have ordered you a replacement router, please allow 24-48hrs for this to arrive.

Let us know how you get on.

Thanks

Debbie

Re: Router takes a long time to reboot & looses settings.

Riquez — Tue, 17 Dec 2024 09:04:50 GMT

Thanks Debbie. Its now received & set up. All working.
The router boots in 3 mins, which is significantly faster, so i would say problem solved. thank you.
Ill return the old one in the bag provided.

Re: Router takes a long time to reboot & looses settings.

Debbie-TalkTalk — Tue, 17 Dec 2024 09:33:24 GMT

Hi @Riquez

That's great news, thanks for letting me know 🙂

Debbie