topic Re: Wi-Fi Calling - Patchy and Robotic Sounding in Broadband

Wi-Fi Calling - Patchy and Robotic Sounding

Bongoboy — Mon, 09 Dec 2024 21:54:29 GMT

Hello,

I recently received a new router the TalkTalk Wi-Fi Hub 2. Its using hardware version FAST5464 2.00 and software version SG4K100206.

I have noticed some issues around Wi-Fi calling. Either people get cut off, I can't initiate a call or I sound robotic.

I wanted to check if I am running the latest software or if there are any known issues and therefore can I get a software update>

Thanks

Alan

Re: Wi-Fi Calling - Patchy and Robotic Sounding

Anonymous — Tue, 10 Dec 2024 06:51:44 GMT

Hi Alan,

Can you please update your community profile to include your:

Name
Telephone number or Account number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: Wi-Fi Calling - Patchy and Robotic Sounding

Bongoboy — Tue, 10 Dec 2024 21:10:07 GMT

Hi Michelle

That`s those details updated thanks,

Alan

Re: Wi-Fi Calling - Patchy and Robotic Sounding

Debbie-TalkTalk — Wed, 11 Dec 2024 07:28:15 GMT

Hi Alan

Thanks for your reply. This is the latest firmware version.

Could you toggle to flight mode on your mobile device and then try WIFI calling again please?

Re: Wi-Fi Calling - Patchy and Robotic Sounding

Bongoboy — Mon, 16 Dec 2024 20:23:24 GMT

Hello Michelle

Initially it still did not work after trying flight mode on/off, however, in the last couple of days it seems to have resolved itself.

Thanks for your help!

Best Regards

Alan

Re: Wi-Fi Calling - Patchy and Robotic Sounding

Anonymous — Tue, 17 Dec 2024 08:36:43 GMT

Morning Alan,

I'm glad to hear this and please let us know if you do experience any further issues.

Thanks

Michelle