topic Re: New Router in Broadband

New Router

bbbbbn — Tue, 10 Dec 2024 12:23:39 GMT

My old router keeps dropping, you need to send me a new one, you dont answer the phone , there is no live chat , help pages are blank , its a total joke

Re: New Router

KeithFrench — Tue, 10 Dec 2024 13:05:19 GMT

What make/model of router do you have currently? When you say it keeps dropping, is this the line, or devices (wireless or Ethernet)?

Re: New Router

bbbbbn — Tue, 10 Dec 2024 13:08:46 GMT

Huwai hg633 , keeps dropping all the time for months and have to reboot I only use ethernet

Re: New Router

KeithFrench — Tue, 10 Dec 2024 13:09:59 GMT

OK thanks, that is old. I have asked one of TalkTalk's support to pick your thread up and replace it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: New Router

Debbie-TalkTalk — Tue, 10 Dec 2024 13:24:53 GMT

Hi @bbbbbn

I can send you a replacement router. Please can you add your name and TalkTalk landline to your Community Profile.

Thanks

Debbie

Re: New Router

bbbbbn — Tue, 10 Dec 2024 13:28:04 GMT

Done that thanks

Re: New Router

Debbie-TalkTalk — Tue, 10 Dec 2024 13:38:42 GMT

Hi @bbbbbn

Thank you 🙂

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how you get on.

Debbie