topic Re: Can't access brewery websites. in Broadband

Can't access brewery websites.

Fatso1 — Tue, 26 Nov 2024 21:38:34 GMT

Internet appears to work normally, but cannot connect to any of the three breweries I routinely order from - Nirvana, Greene King, and Adnams. Three can't be coincidence. Various 'reasons', but mostly 'the connection was reset'.

Re: Can't access brewery websites.

ferguson — Tue, 26 Nov 2024 21:45:13 GMT

I wonder if these sites may be being blocked somehow because they require age verification? A number of posters have reported such as gambling sites, including the National Lottery being blocked.

Try changing your DNS server settings:

https://community.talktalk.co.uk/t5/Articles/Using-3rd-Party-DNS/ta-p/2205279

Re: Can't access brewery websites.

Ady-TalkTalk — Wed, 27 Nov 2024 10:44:35 GMT

Hi Fatso1, we've got a newly raised incident so I've added your details to the incident. I'll provide updates as I get them.

Ady

Re: Can't access brewery websites.

Fatso1 — Sun, 01 Dec 2024 20:07:43 GMT

Hi - I've had a look at that, but it's all set up the way it always has been. Still no access to the breweries, everything else (including Ladbrokes) working normally.

Re: Can't access brewery websites.

Ady-TalkTalk — Mon, 09 Dec 2024 08:17:46 GMT

Hi Fatso1, is this still happening?

Ady

Re: Can't access brewery websites.

Fatso1 — Tue, 10 Dec 2024 20:35:28 GMT

Hi Ady - Yes, it's still the same. Out of interest, I tried a brewery I'm not registered with (Fullers). Same result:

Hmmm… can't reach this page

The connection was reset.

In case it was related to age verification, I tried National Lottery and Ladbrokes, both of whom I have accounts with, and had no problem accessing them.

I've been getting round this by using my 'phone (with wi-fi turned off so that it connects through the 02 mobile network), and that's working fine, but my ageing eyes would much rather be doing it on my PC's big screen.

Regards

Fatso.

Re: Can't access brewery websites.

ferguson — Tue, 10 Dec 2024 20:40:58 GMT

Have you tried changing your DNS settings as I mentioned earlier?

Re: Can't access brewery websites.

Fatso1 — Tue, 10 Dec 2024 20:52:08 GMT

Hi again Ady - I'm wondering if this is connected to a Windows update - all my regular websites have started asking me to confirm cookie choices, which suggests at least that my cookies have been cleared. Can't think why that would just affect breweries though.

Re: Can't access brewery websites.

Fatso1 — Tue, 10 Dec 2024 21:13:59 GMT

Hi Ferguson - I've had a look at the router's DNS settings, but they're set to TalkTalk's defaults, as they have been since they sent me the current router. They note in your link that changing that would lose some of TalkTalk's protections, probably unwise unless TalkTalk are hoping to start a new prohibition.

Re: Can't access brewery websites.

ferguson — Tue, 10 Dec 2024 22:36:17 GMT

OK, it means that HomeSafe won't work. You could try to see if it helps with your issue just to test and then let us know, then change back afterwards.

Re: Can't access brewery websites.

Fatso1 — Wed, 11 Dec 2024 21:11:10 GMT

Hi ferguson - I've had a rummage in the router, which is normally set to its default settings as supplied (its a DG8041W). In the DHCP server settings, the primary and secondary DNS server entries were blank. I've entered the TalkTalk addresses ( 79.79.79.79 and 79.79.79.80) as each, and I can now access the brewery websites.

Thanks very much for persuading me to tackle the router. If, when and why these entries had changed, and why the problem was only affecting brewery websites, I don't expect I'll ever know, but at least I'll know what to do next time. Must order some beer now.

Thanks again, problem resolved.

Re: Can't access brewery websites.

Fatso1 — Wed, 11 Dec 2024 21:17:11 GMT

Sorry, spoke too soon - I could access the Greene King website, but not its online shop. Rummaging continues.

Re: Can't access brewery websites.

ferguson — Wed, 11 Dec 2024 21:25:59 GMT

OK, what I meant was try DNS servers other than TalkTalk? And you can't change them in the DHCP settings. Click on See internet settings > Manage advanced settings > Internet connectivity > DNS IPv4. It will show Obtain DNS Automatically. Click on that and select Manually Specify DNS. Enter 8.8.8.8 in the Primary and 8.8.4.4 in the Secondary server boxes. Click Apply at the bottom. See how you get on

Re: Can't access brewery websites.

Fatso1 — Wed, 11 Dec 2024 22:30:14 GMT

Hi Ferguson - unfortunately I don't have those menu options on the router. There is no internet connectivity option in the advanced settings for the internet menu, and despite much rummaging on this router (which I have to admit I've never had reason to access in the past), I can't find an option to set the DNS server manually.

Re: Can't access brewery websites.

ferguson — Wed, 11 Dec 2024 22:45:16 GMT

OK, which router do you have? Is it not one of those mentioned in the link I posted earlier?

Re: Can't access brewery websites.

Fatso1 — Fri, 13 Dec 2024 19:43:06 GMT

Hi Ferguson - sorry for the slow response - too much Christmassing. The router is an EchoLife DG8041W Home Gateway, and claims to be running v1.05 talktalk firmware. This was supplied by talktalk a couple of years ago. I'm not particularly familiar with it as it's given me surprisingly little trouble.

Re: Can't access brewery websites.

Fatso1 — Wed, 08 Jan 2025 19:57:24 GMT

In the absence of any solution, and with all online brewery shopping websites still blocked, it looks like I'll have to change my supplier - I'm not living with that sort of censorship.

Re: Can't access brewery websites.

ferguson — Wed, 08 Jan 2025 21:05:51 GMT

So sorry to see that, I think this may have slipped through the net. I have re-escalated it for you.

Re: Can't access brewery websites.

Gliwmaeden2 — Wed, 08 Jan 2025 21:29:55 GMT

@Fatso1 be aware that Talktalk hasn't issued that router for a while now, and it no longer receives updates.

There's just a chance that it's less secure than it was previously if it can't be updated, and that could throw a spanner in the works when it comes to site issues.

Nowadays the usual router is a Sagemcom. Might be worth a try?

Re: Can't access brewery websites.

Anonymous — Thu, 09 Jan 2025 06:54:19 GMT

Morning,

Can you please update your community profile to include your:

Name
Telephone number or Account number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle