topic Re: Internet dropping in Broadband

Internet dropping

RM123 — Tue, 10 Dec 2024 23:37:38 GMT

For the last few days my Internet drops around 10:30 pm doesn’t work most of the night. Sporadically works early mornings then drops again around 6:45 am. Seems fine during most of the day. New router and cables were put in a few months ago and been working fine.
Line tests indicate no issues. Only 2 in the home so no heavy streaming or lots of devices during these times. Any ideas?

Re: Internet dropping

ferguson — Tue, 10 Dec 2024 23:39:26 GMT

If you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

Re: Internet dropping

Anonymous — Wed, 11 Dec 2024 07:03:13 GMT

Morning,

Can you please update your community profile to include your:

Name
TalkTalk Telephone number or Account number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: Internet dropping

Kerryannheelis — Thu, 12 Dec 2024 22:41:42 GMT

Mine too . It’s so frustrating and customer service is absolutely rubbish . I pay way above the odds and I get rubbish service all I go is keep confining my details opening cases for nothing. I’ve been a loyal customer for over 6 years and it’s so disappointing!

Re: Internet dropping

Gliwmaeden2 — Thu, 12 Dec 2024 22:57:20 GMT

The original poster is being attended to by staff on this thread, @Kerryannheelis.

For support from Talktalk staff, please return to the message board and click on start a topic to begin your own thread.

Re: Internet dropping

Anonymous — Fri, 13 Dec 2024 07:30:56 GMT

Hi Kerry,

As advised, please can you create your own topic and we can look into this further for you.

Thanks

Michelle

Re: Internet dropping

RM123 — Fri, 13 Dec 2024 13:58:20 GMT

Details updated. Thanks

I’ve been tracking how often we lose connection and it is always around 6:45/7:00 am in the morning and anytime from 9:30 pm in the evenings. This is as well as random intermittent loss during the day and night.
The modem light remains white.
speed tests don’t work as no connection and 4g is quite slow.
hope you can help.

Re: Internet dropping

Chris-TalkTalk — Mon, 16 Dec 2024 07:14:44 GMT

Hi RM123,

Just to confirm, has this pattern continued over the weekend?

Chris

Re: Internet dropping

Bashdarswara — Mon, 16 Dec 2024 09:16:21 GMT

Hi I have no internet for 4 days

Re: Internet dropping

Chris-TalkTalk — Mon, 16 Dec 2024 09:21:11 GMT

Is the router light still white? Does the router not connect to the internet at all following a reboot?

Chris