topic Re: Broadband issue in Broadband

Broadband issue

Vera1 — Wed, 11 Dec 2024 15:25:02 GMT

I have no Internet since this morning showing a blinking red light that's all it dose I have rested the box but its doing the same red like pls help soon as asp thanks

Re: Broadband issue

KeithFrench — Wed, 11 Dec 2024 15:51:13 GMT

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: Broadband issue

Anonymous — Thu, 12 Dec 2024 06:39:22 GMT

Morning,

Can you please update your community profile to include your:

Name
TalkTalk Telephone number or Account number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle