topic Re: Forbidden 403 error in Broadband

Forbidden 403 error

markgwhite19 — Wed, 11 Dec 2024 17:35:41 GMT

Hi,

When I try to connect to certain websites using a browser or their app I am receiving a forbidden 403 error. If I use mobile data it's fine, use a friend's WiFi and it's fine. Just doesn't work on my WiFi. I've done a full router reset and no joy. Most sites work fine but some don't. Mainly topcashback. Any thoughts please?

Re: Forbidden 403 error

Divsec — Wed, 11 Dec 2024 19:48:40 GMT

Hi @markgwhite19 have you tried rebooting your router and a different browser?

your post has been escalated and you should hear soon. In the meantime please check your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here.

Re: Forbidden 403 error

markgwhite19 — Wed, 11 Dec 2024 20:17:31 GMT

Hi,

Yes, tried powering router off/on tried full router reset, tried a different browser, tried different devices. Same result.

Re: Forbidden 403 error

Divsec — Wed, 11 Dec 2024 20:31:57 GMT

Hi @markgwhite19 sorry I misread some of the info in your post.

Have you tried using a different dns?

Last suggestion till the TT staff are back in tomorrow 🤔

Re: Forbidden 403 error

markgwhite19 — Wed, 11 Dec 2024 21:27:57 GMT

Just tried adding manual dns and it's working 😊 I used 79.79.79.81. Any idea why the auto setting would stop working?

Re: Forbidden 403 error

Anonymous — Thu, 12 Dec 2024 06:55:02 GMT

Morning,

Have you checked the HomeSafe settings in My Account to see if anything is showing as active?

Thanks

Michelle

Re: Forbidden 403 error

markgwhite19 — Thu, 12 Dec 2024 08:42:29 GMT

I did have a look at that yes. Nothing was turned on at the time. Thanks 😊

Re: Forbidden 403 error

Anonymous — Thu, 12 Dec 2024 08:49:52 GMT

Hi mark,

Ok thanks for checking this. Would you like us to send a replacement router for testing purposes to see how this compares and to rule this out?

Thanks

Michelle

Re: Forbidden 403 error

markgwhite19 — Thu, 12 Dec 2024 08:51:32 GMT

Everything seems ok now I've changed the dns setting and then put then back to auto. I'll see how it goes thanks.

Re: Forbidden 403 error

Anonymous — Thu, 12 Dec 2024 08:52:33 GMT

Hi mark,

Ok no problem. If anything does change then please let us know.

Thanks

Michelle

Re: Forbidden 403 error

Divsec — Thu, 12 Dec 2024 09:19:34 GMT

Hi @markgwhite19 glad that worked for you tbh no idea based on fact why it worked, but something possibly flushed something else.