topic Re: Router not sending signal in Broadband

Router not sending signal

Amy19 — Thu, 12 Dec 2024 08:31:36 GMT

Hello,

My router is showing the white light, however it isn’t appearing on anything when trying to get onto WiFi. We have tried restarting and the reset.

Thanks

Amy

Debbie-TalkTalk — Thu, 12 Dec 2024 08:37:33 GMT

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

Amy19 — Thu, 12 Dec 2024 08:41:52 GMT

Hi,

I have now done this

Debbie-TalkTalk — Thu, 12 Dec 2024 08:58:08 GMT

Thank you.

The line test is clear - No faults detected.

I have completed a data port reset and optimised the connection.

Please can you retest again for me?

Amy19 — Thu, 12 Dec 2024 15:04:46 GMT

Hi,

I have done the reset but it is still not working. The white light has come back on but no signal being given out.

Debbie-TalkTalk — Fri, 13 Dec 2024 05:57:45 GMT

Apologies for this. I think we should send a replacement router so we can rule this out.

Are you happy for me to arrange this?

Amy19 — Fri, 13 Dec 2024 07:57:31 GMT

Hi Debbie,

That would be great thanks.

Debbie-TalkTalk — Fri, 13 Dec 2024 08:20:56 GMT

Hi Amy

Thanks for your reply.

The router is on its way, please allow 24-48hrs for this to arrive.

Please let us know how you get on.

Debbie