topic internet dropping constantly in Broadband

internet dropping constantly

suzyb3 — Thu, 12 Dec 2024 14:36:52 GMT

I have been onto the online chat for 3 days now as our internet has been dropping out at least a dozen times a day, sometimes more since last Saturday. They got me to do a factory reset, have changed various things in the settings for the router and still nothing has changed. It takes hours to sit on the end of the chat to make sure I don't miss them when they are available and I have now done this for the last 3 days. I was told at 2pm that it was fixed again and by 2:20 it was down yet again. Please can somebody advise as it just doesn't feel like we are ever going to progress and nothing is going to be resolved. Thanks

Re: internet dropping constantly

Karl-TalkTalk — Thu, 12 Dec 2024 14:41:09 GMT

Have you tested another router to rule out a hardware fault ?

Thanks

Karl.

Re: internet dropping constantly

Divsec — Thu, 12 Dec 2024 14:41:31 GMT

Hi @suzyb3 do you have an old router you could try with? your post has been escalated and you should hear soon. In the meantime please check your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here.

Re: internet dropping constantly

suzyb3 — Thu, 12 Dec 2024 15:15:12 GMT

No I don't have another router I'm afraid

Re: internet dropping constantly

Debbie-TalkTalk — Fri, 13 Dec 2024 07:31:39 GMT

HI @suzyb3

I've ordered you a replacement router for testing, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie