topic Re: Intermittent loss of connection in Broadband

Intermittent loss of connection

Hynd57 — Thu, 12 Dec 2024 20:56:17 GMT

For the last 2 days my router has been losing internet connection. I spent ages on live chart who were really unhelpful. They tested my line and said everything was fine. I explained repeatedly that in was an intermittent fault which cleared when powered off and on again. They refused to supply a free replacement router and instead tried to sell me upgrades or a new router for £60. The questions were really frustrating like is there something in front of your router etc. I’ve not changed anything devices or moved the router. Hoping someone can help or I’ll need to purchase a new router from elsewhere and probably look to change provider after 15 plus years with talktalk.

Re: Intermittent loss of connection

ferguson — Thu, 12 Dec 2024 21:04:44 GMT

If you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

Re: Intermittent loss of connection

Debbie-TalkTalk — Fri, 13 Dec 2024 06:26:41 GMT

Hi @Hynd57

I'm sorry to hear this.

The line tests are clear. I've ordered a replacement router, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie