topic Re: INTERNET KEEPS DROPPING (ROUTER LIGHT IS WHITE) in Broadband

INTERNET KEEPS DROPPING (ROUTER LIGHT IS WHITE)

lizardnico — Thu, 12 Dec 2024 21:54:08 GMT

Hi,

I have had a problem with internet connection since Tuesday 10th December. The light on the router remains white as if it is connected but ALL devices say there is no internet connection. This is same for wired and wireless connections. If i restart the router and leave for 30 mins min, the connection comes back but drops after half an hour. I have reset my router and tried other resolutions. The router will continue to show white light. Can someone confirm this and/or send me a new router to test please .

Re: INTERNET KEEPS DROPPING (ROUTER LIGHT IS WHITE)

jamie95 — Thu, 12 Dec 2024 22:43:46 GMT

+1 on this. Very annoying.

Re: INTERNET KEEPS DROPPING (ROUTER LIGHT IS WHITE)

Debbie-TalkTalk — Fri, 13 Dec 2024 07:10:14 GMT

HI @lizardnico

I'm really sorry to hear this.

I've completed a line test and this is clear - no faults detected.

I can see re connections on the line. Is the router currently connected at the test socket?

Re: INTERNET KEEPS DROPPING (ROUTER LIGHT IS WHITE)

lizardnico — Fri, 13 Dec 2024 08:00:18 GMT

Hi Debbie,

Thank you for getting back to me so quickly.

Yes the router is currently connected. I've tried everything from disconnecting to connecting. The wifi keeps randomly dropping but the light remains white on the router. Not sure what fault there is. I have seen that this is an increasingly common issue this past week.

Can I be sent a new router to test please ?

Re: INTERNET KEEPS DROPPING (ROUTER LIGHT IS WHITE)

Debbie-TalkTalk — Fri, 13 Dec 2024 08:28:15 GMT

Hi @lizardnico

Thanks for your reply.

I've ordered you a replacement router, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks again.

Debbie