topic Request for a new Router in Broadband

Request for a new Router

TruffleCrisps — Fri, 13 Dec 2024 09:45:08 GMT

My router (old Post Office branded one, so 4+ years old) has stopped working in its entirety. It has stopped powering on completely and has no lights on.

Please can I request that you send me a new one asap?

Re: Request for a new Router

Karl-TalkTalk — Fri, 13 Dec 2024 09:48:50 GMT

Have you recently transferred over from Shell ?

Thanks

Karl.

Re: Request for a new Router

TruffleCrisps — Fri, 13 Dec 2024 09:52:41 GMT

I was a Post office broadband customer and was migrated over to shell broadband. Then, when TalkTalk bought Shell broadband, my account was further migrated onto TalkTalk.

Re: Request for a new Router

Karl-TalkTalk — Fri, 13 Dec 2024 09:55:11 GMT

I've sent you a PM.

Thanks

Karl.