topic Re: WIFI Channel Optimization. Unable to enable 2.4gHZ. in Broadband

WIFI Channel Optimization. Unable to enable 2.4gHZ.

welshman77 — Sat, 14 Dec 2024 14:35:16 GMT

Unable to use/connect various devices that require 2.4GHZ, router configuration will not allow me to enable this. Research found that has been fixed for other customers by disabling WIFI Optimisation. Please disable.

Re: WIFI Channel Optimization. Unable to enable 2.4gHZ.

KeithFrench — Sat, 14 Dec 2024 14:53:02 GMT

That will not work for two reasons:-

WiFi optimisation does not have the power to disable a band, only to alter its channel & other WiFi parameters.
Even if it did, the TalkTalk staff here can no longer disable WiFi Optimisation.

Please perform a Factory Reset on your router.

Re: WIFI Channel Optimization. Unable to enable 2.4gHZ.

welshman77 — Sat, 14 Dec 2024 14:55:25 GMT

Hi Keith, already performed factory reset, no joy.

Re: WIFI Channel Optimization. Unable to enable 2.4gHZ.

KeithFrench — Sat, 14 Dec 2024 14:58:36 GMT

Then the router must be faulty. I have asked one of TalkTalk's support to pick your thread up and replace it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: WIFI Channel Optimization. Unable to enable 2.4gHZ.

welshman77 — Sat, 14 Dec 2024 15:00:05 GMT

Cheers Keith appreciated the efforts and the advice.

Re: WIFI Channel Optimization. Unable to enable 2.4gHZ.

Chris-TalkTalk — Mon, 16 Dec 2024 09:19:12 GMT

Hi Welshman77,

I've ordered a replacement router, it should be with you within a couple of working days

Chris