topic Re: Unable to speak to customer services in Broadband

Unable to speak to customer services

Peter137 — Tue, 04 Apr 2023 10:02:23 GMT

I have tried to speak to customer services for the last two days. Each time I complete the automated procedure, then when it says will put me through to speak to an advisor I receive a message saying sorry but your call cannot be completed. Has anybody else had the same problem as I feel that talk talk have deliberately blocked my tel number.

Re: Unable to speak to customer services

Arne-TalkTalk — Tue, 04 Apr 2023 10:47:53 GMT

Hi Peter137

What issues are you having?

Re: Unable to speak to customer services

Peter137 — Tue, 04 Apr 2023 10:50:34 GMT

I want to discuss my contract but I can't get through to anybody on the phone and if I want to discuss leaving talk talk I cannot give 30 days notice via your chatline.

Re: Unable to speak to customer services

Arne-TalkTalk — Tue, 04 Apr 2023 10:54:35 GMT

If you are going to another provider, you can contact them and place an order, the cancellation process will start when we receive the request to take your number.

Re: Unable to speak to customer services

Peter137 — Tue, 04 Apr 2023 10:57:10 GMT

Well if nobody is prepared to speak to me then that is what I will do. Seems to be a common problem with talk talk poor customer services.

Re: Unable to speak to customer services

Arne-TalkTalk — Thu, 06 Apr 2023 11:35:36 GMT

Alternatively you could try Live chat How to contact TalkTalk Broadband - TalkTalk Help & Support

Re: Unable to speak to customer services

StephenRMiller — Sat, 14 Dec 2024 16:16:14 GMT

Experiencing similar problems. TalkTalk has stolen £75 from my account, despite explicit assurances that they would compensate me for their errors. Now it’s impossible to get through to an actual person when I make that specific request.

Re: Unable to speak to customer services

Gliwmaeden2 — Sat, 14 Dec 2024 17:29:11 GMT

Please start your own thread in the billing section of the forum, @StephenRMiller and staff will respond during the week.

This is an old thread and not in the queue for attention. Staff respond to the original poster in the thread.

Re: Unable to speak to customer services

StephenRMiller — Sat, 14 Dec 2024 17:36:12 GMT

Thank you. I will do as recommended but they won't reply, or it will be the same standard answer. to note: i have been awaiting promised contact since 14:30 today and it is now 17:35.